Frequent Ask Questions

2022-08-08

Q1:Are you a manufacturer or a trading company?

We are not only a stockist of Hot rolled products but also a manufacturer of forged products with our own Forging Mill

Q2: What are your main steel grades?

Plastic Mould Steel:

1.2312, 1.2796, 1.2311, 1.2738,1.2083, 1.2316.

Cold Work Tool Steel:

1.2080, 1.2210, 1.2363, 1.2379, 1.2436, 1.2510, 1.2550, 1.2601, 1.2767, 1.2842

Hot Work Tool Steel:

1.2344, 1.2343, 1.2365, 1.2367, 1.2714.

High-Speed Steel:

1.3343, 1.3243, 1.3247.

Alloy Structure Steel:

1.7225, 1.6587, 1.6582, 1.6511, 1.6523, 1.7035, 1.7218, 1.7220, etc

Carbon Structure Steel:

1045, Ck45, 1020, Ck20, 1050 ， EN8 etc.

Bearing Steel:

SAE52100, 100Cr6 etc.

Q3:What are our product conditions/specifications?

For heat treatment:

We can supply Annealing, Quenching + Tempering(Q+T), Normalized + Tempering (N+T), or as per customer requirements.

For surface treatment:

We can supply bright, black, grinding, polishing, milling, or as per customer request...

Length:

Tool steel average length = 2000mm – 4000mm
Alloy structural steel average length = 3000mm – 9000mm
Carbon steel average length = 6000mm
(For shipment in 20 feet containers, we advise all cutting to be between 3000mm – 5800mm)

Tolerance:

We will list the tolerance in the contract or according to the given tolerance and follow it strictly

Q4:What are the details of your after-sales service?

1) We provide the necessary technical support to all of our customers, such as steel machining, steel performance, and heat treatment data advice.

2) We provide the appropriate steel material technical parameters for customers in Germany(DIN), The USA(AISI), Japan(JIS), Britain(BS), and other standards.

3) If the quality of the steel material is problematic, our quality engineer will solve it in 24 hours.

Q5:Do you have any MOQ? Is it possible to have an order which is not enough for a full container?

For our warehouse hot rolled,we have no MOQ,but we recommend that you collect various grades to be 20 tons for a full container(FCL); If it is not enough,we can delivery

by LCL(Less than container load).